Since August 30, 2022, Vodafone has been altering the frequencies of as a lot as 350 TV and radio stations space by space. Starting in Nuremberg (Bavaria), the frequency spectrum have to be harmonized nationwide by mid-2023. The Düsseldorf operator hopes that the changeover, which is ready to impact spherical 13 million TV shoppers, will improve the effectivity of its fiber optic cable neighborhood. At the beginning of the advertising marketing campaign, nonetheless, some prospects complained about points with TV reception. In Lübeck (Schleswig-Holstein), on the morning of September 21, 2022, there was even a large-scale cable TV and net failure.
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Empty channel lists: Vodafone recommends this
The problem: after the changeover, a model new channel search is required as a strategy to get hold of the differ of packages as conventional. TV end devices from Vodafone, Unitymedia and Sky start this robotically. Alternatively, within the occasion you employ a receiver from one different producer, you usually have to start the search manually. In keeping with Vodafone, difficulties come up on account of shoppers cannot uncover the channel search function of their system. In these circumstances, Vodafone refers again to the particular person handbook of the respective system. In a help video, the operator moreover explains tips about how one can organize the channel search using a Samsung TV for instance. Alternatively, some prospects report that their channel itemizing would not replenish even after the channel search has begun. Vodafone explains on request that it is a tried and examined strategy of doing the channel search quite a few cases. If that doesn’t work each, a producing facility reset of the system will assist if important.
Net failure: disruption in Lübeck a selected case
When requested regarding the widespread disruption in Lübeck, Vodafone refers to a selected case. Proper right here, the changeover took longer attributable to shocking points with the native {{hardware}}. On this case, these affected had no different nonetheless to attend for the error to be rectified, which was completed by the morning. Although the incidence of such explicit particular person points cannot be dominated out, Vodafone emphasizes that the changeover has been worthwhile up to now. Nonetheless, if there are restrictions on Net reception in your space on account of swap, the operator recommends restarting the router. You might get further help with points introduced on by the frequency changeover on the associated Vodafone data net web page and on the free service hotline 0800-1070830. You may discover further information on frequency conversion inside the article “Search is compulsory: TV conversion for hundreds and hundreds of Vodafone shoppers”.
