Your Galaxy S23 pre-order from Samsung is the wrongdoer right here

The Galaxy S23 sequence debuted earlier within the month, with Samsung and different main carriers accepting pre-orders for the telephones proper after the launch occasion. There’s nonetheless time for the telephones to make their manner into the arms of customers, with pre-orders scheduled to start out delivery on February 17. Now, if you’re on T-Cell’s community and positioned your Galaxy S23’s pre-order by Samsung’s on-line retailer , an inadvertent bug from the Korean firm’s facet could have led to you shedding cellular service in your current cellphone.


There are a number of reviews on T-Cell’s subreddit about customers all of a sudden shedding service on their telephones. Initially, many thought this was a SIM swap assault since T-Mobi lately an enormous knowledge breach as January 2023 that affected 37 million prospects on its community. As confirmed by an inside doc shared by The T-Mo Report, although, this isn’t the case.

Samsung by chance activated eSIM early on a small batch of Galaxy S23 models whereas processing the orders inflicting service disruption for affected customers. The bug even affected customers who had SIM safety enabled.

T-Mobile and Samsung service disruption internal document

So, in case your cellphone all of a sudden misplaced entry to T-Cell’s community earlier within the day, there is not any must panic. Attain out to the service’s buyer assist, and after verification, your current SIM can be re-activated. Given how incessantly knowledge breaches occur at T-Cell, many customers might need feared that they have been the goal of a SIM swap assault. The bug appears to have been resolved now, so that you needn’t fear about shedding community entry anymore.

Do word that this bug solely affected customers who positioned their S23 pre-orders immediately by Samsung and never T-Cell itself.

If you’re involved about being focused with SIM swapping, take a look at our information on tips on how to defend your self from a SIM swap assault.